At Drill Ripton, we want you to love your pieces not only for how they look but also for their quality. While our products are shipped internationally, we offer returnsonly in cases where the issue is caused by us.
🔁When can I return an item? We accept returnsonlyin the following situation:
-You received a defective, damaged, or incorrect item
Please note: To qualify for a return, items must beunused, unwashed, and have all original tags attached.
📅Request Period You must contact us within14 days of deliveryto initiate a return request.
🚚Return Shipping Return shipping costs arethe responsibility of the customer. Once your request is approved, you will receive ourU.S.-based return addressvia email. We currently do not provide prepaid return labels and cannot refund the original shipping fees.
If your item is defective, incorrect, you can request a return or exchange within 14 days of delivery.
To start the process, please email us at support@drillripton.com with your order number and reason for return or exchange. Once your request is reviewed, we’ll provide the return address and detailed instructions via email.
When will I get my order?
Shipping typically takes 9–14 business days after your order is processed. Delivery times may vary during holidays or due to unforeseen circumstances.
How can I contact customer service?
You can reach our customer service team via live chaton our website or by emailing us at support@drillripton.com. We're here to help and typically respond within 24 hours on business days.
How do I know which size to choose?
Most of our products include a detailed size chart in the product description to help you find your best fit. We recommend taking your measurements and comparing them with the chart before placing your order to ensure the right size.
If you’re between sizes or unsure, feel free to reach out, we’re happy to assist!